Poste :
Role:
This opening will specifically be for the billing and receivables organization.
- Optimize delivery processes through the deal life cycle (ordering to delivery to billing)
- Be responsible for gathering and documenting business and system requirements, current and proposed process mappings, and ensuring that the solutions resulting from the development effort will meet these requirements
- Ability to write user stories, and to participate in de the delivery of projects in a Safe-Agile environment.
- Recommend changes to established methods, propose alternative and new solutions to improve operational efficiency
- Liaise with SMEs to define solutions that meet users requirements and are technically appropriate
- Ensure detailed documentation of business requirements / Define and document operational methods
- The role also involves driving the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results as well as taking responsibility for end-to-end testing. The Business Analyst may also execute test cases and directly ensures system integrity.
- Support Trainers and provide information to help build the training strategy
- Deliver a change management strategy ( ADKAR or other)
- Support users during project normalization
- Candidate will assume a leading role in performing and overseeing the multi-functional tasks associated with these objectives, and will work closely with colleagues and other business stakeholders.
Requirements :
- Business Analyst certification and/or a university/college graduate with a business, marketing or telecommunications degree
- 3+ years of experience
- Experience working in a SAFE Agile environment but also must adapt to a waterfall environment whenever required
- Experience in Telecom industry
- Related experience as a Business Analyst/Process or Systems within IT or Business.
- Excellent communication skills (written, oral) and the ability to communicate appropriately at all levels of the organization is required
- Candidate must be fully proficient in English
- Knowledge / proficiency of French language is an asset
- Proficiency in Microsoft Office suite of tools and Agile tools (excel, Powerpoint, Word, Jira, confluence etc)
