Remote Desktop Management Agent | Technopolis Salé à Technopolis Salé

Poste :

• Ensure escalated tickets are documented in real-time and in accordance with Service Desk processes and quality standards
• Follow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated as per process and every effort is made to make service levels
• Enabling standard IP printing and printer queue troubleshooting for standard network/local printers
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Collaborate with external Resolution Groups, including on-site teams, to ensure service levels are met or exceeded
• Remain well versed in help desk policies, procedures, standards and documentation
• Resolve Tickets within scope of responsibilities according to defined procedures
• Focus on building good working relationships within the team and other Resolution Groups