Poste :
What will you do in the role?
Reporting to the Destination Manager, you will Work as One Team with internal & external stakeholders to ensure your team of Resort Customer Helpers deliver VIP industry leading Customer Service to our all-important customers during their holiday with us. You will be provided with fantastic training to ensure you:
•Create Memories for our customers by working closely with our hoteliers to ensure our customers are having a lovely holiday and we meet our all-important customers' expectations.
•Take Responsibility to investigate any reported problems in hotels & quickly resolve customer escalations or incidents using our in-house digital systems.
•Create & issue the monthly rosters alongside our UK based planning team in line with our SLA levels and budget.
•Host in-person & virtual weekly meetings, deliver training to new members of your team & hold individual monthly 1-1 performance meetings with your team members.
•Support the Destination Manager & Local Agent with future planning and analyse customer results & feedback daily.
