SAP Basis Consultant | Rabat et périphérie à Rabat et périphérie

Poste :

Responsibilities/Tasks:

• Support the sales team during delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to the onboarding/transitioning process of customers to SAP Enterprise Cloud Services.
• Orchestrate the overall service/project delivery in alignment with planned scope, budget, and milestones.
• Assist in de-escalating critical customer situations, working closely with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support, as needed.
• Contribute to customer release and maintenance activities.
• Provide technical support to customers, addressing their requirements throughout their lifecycle within the SAP Enterprise.
• Execute and support problem management and continuous improvement initiatives.
• Collaborate with various SAP stakeholders, particularly Virtual Customer Success Partners involved in the accounts, to ensure customer success.
• Review account status and analyze if the account needs to be transitioned to another team based on growth in volume or complexity over time.
• Ensure systematic and efficient onboarding of associates by providing mandatory training documentation.
• Enable continuous knowledge transfer on new topics and conduct refresher sessions for the team.