IT Change Manager Specialist | Rabat à Rabat

Poste :

• Ensure that changes are handled in accordance with the current agreed process and associated procedures.
• Administer change records in SILVA, the Company ServiceNow instance.
• Participate in, and host relevant change management meetings including CABs.
• Assist with escalated changes and ensure their workflow is managed in accordance with the process.
• Provide day to day expertise for changes managed to the process stakeholders.
• Collaboration with process stakeholders.
• Responsibility for ensuring change approvals are in place in accordance with timings specified in the process.
• Production of change management reporting.
• Managing post implementation reviews for changes that have caused major business impact or upon request.
• Reporting issues or process deviations to the Change Management Team Manager.
• Reporting process improvements to Change Management Team Manager.
• Execution of change process related tasks, including process improvements assigned by the Change Management Team Manager.
• Supervision and coordination of changes (e.g. OpCo releases, high impact/high risk changes) outside business hours upon request/on demand